Step 1: Don’t panic!
Facebook is one of the most popular social platforms that allows businesses to connect with customers, share updates, and build brand presence. However, there may come a time when you find yourself locked out of your business Facebook account, which can be a frustrating experience. Don’t worry, though! In this blog post, we’ll provide you with step-by-step instructions on what to do if you ever find yourself in this predicament and how to recover your account.
Ways to recover your business Facebook page:
- Stay Calm and Assess the Situation: Getting locked out of your business Facebook account can be alarming, but it’s essential to stay calm and evaluate the situation. Determine whether it’s an issue with your login credentials or if there’s a possibility of your account being compromised.
- Find the account owner of the business account and reach out to them. Whoever created the Facebook page automatically is an admin of that page. The owner/admin on the facebook business page needs to re-add you & also make sure there’s multiple admins on the account so you don’t run into this issue again.
- To find this information the owner/admin needs to go to page settings and then page roles. Or go to settings, new page experience then page access. If you cannot get in contact with that person to recover the Facebook account, then you will have to make a brand new one. That old page takes all the followers and content with it so you will be starting at zero. Not the ideal situation…
- If you’ve accidentally deleted yourself as the admin to your Facebook page & you’re the only admin – follow these instructions. Go to business settings. Go to Pages on the left menu. Choose the business page you need admin access to. (Hopefully it’s still listed in the center column). Click into it and click Add People to add yourself back as admin.
- If you’ve been hacked – visit this page to secure your account. Your account may have been hacked if you notice: Your email or password have changed, messages have been sent that you didn’t write, posts or ads have been made that you didn’t create.
My Business Ad Account Is Disabled:
Go into your ad manager account and Facebook will let you open an appeal and get your account back up and running. A notice pop-up should show when you login to your account. If you do not see it, check your email.
An issue we see often is the ad account credit card has expired. Make sure your payment method is updated and you pay any charges that you owe.
Reach out to Facebook directly
If you’ve followed the steps above and are still unable to regain access to your business Facebook account, it’s time to reach out to Facebook’s support team. Visit the Facebook Help Center and submit a request for assistance. Provide all the relevant details, including your account information and the steps you’ve already taken to regain access.
How to avoid ever running into this issue:
Have multiple administrators on your business Facebook account.
This ensures that when things hit the fan, you have more than one person who can help. We see so often that those who are admins to a Facebook page are the only admins and they are no longer with the company when this type of crisis strikes.
Secure Your Account: To secure your business Facebook account and prevent further unauthorized access enable two-factor authentication (2FA): This adds an extra layer of security by requiring a verification code in addition to your password during login. Review and update your privacy settings: Ensure that your account settings and privacy preferences are configured to your liking. Remove suspicious apps: Check the list of connected apps and remove any unfamiliar or suspicious ones.
Getting locked out of your business Facebook account can be a frustrating experience, but by following the steps outlined in this blog post, you can take the necessary actions to regain access and secure your account. Remember to stay calm, reset your password, check for suspicious activity, and implement additional security measures. In case all else fails, don’t hesitate to contact Facebook support for further assistance.